Privacy / The EU's personal data regulation

Privacy / The EU's personal data regulation

Collection of personal data
Ærø Whisky collects personal data to ensure that we can fulfill our obligations to you. The collected data can e.g. be name, company, email address, telephone number, postal address and/or other data that you have provided to us, or which are necessary for us to fulfill our obligations to you.

You provide personal data to us when you;
  • Making a purchase in our webshop
  • Sign up for our newsletter
  • Contact us via the contact form on the website
  • Contact us via email, letter or phone call
  • Visit us at our company address
Purpose of collection of personal data
The purpose of Ærø Whiskys collection of personal data is to;
  • fulfill our obligations to you by processing your purchases and other services you may have chosen to acquire from us
  • manage your contact information
  • handle customer support incl. Technical Support
  • handle complaint cases
  • collect statistical data to evaluate, improve and develop our services
  • fulfill applicable legal requirements or legal decisions
Disclosure of personal data
Ærø Whisky does not pass on your personal data to third parties, unless it is required for us to fulfill our obligations to you, including passing on address information to shipping companies in connection with purchases in our webshop.

When you visit our webshop, we will track:
  • Items that you have seen: We will use this information for e.g. to show you items that you have seen recently.
  • Location, IP address and browser type: We will use this information for purposes such as calculating VAT and shipping.
  • Delivery address: We will ask you to enter this so that we can e.g. may calculate shipping costs before you place an order and we will ship the item(s) to you.
We also use cookies to keep track of the contents of the basket while you use our webshop.

When you purchase goods from us, we will ask you to provide us with information that includes your name, billing address, shipping address, email address, phone number, credit card/payment information, and optional account information such as username and password. We will use this information for purposes such as;

  • Send you information about your account and order
  • Respond to your inquiries and queries, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our webshop
  • Comply with all legal obligations that we have, such as calculating VAT and fees
  • Improve our offers in the webshop
  • Send you marketing messages if you choose to receive them.
If you create an account, we will save your name, address, e-mail address and telephone number, which will be used to fill input fields when placing orders in the future.

In general, we retain information about you for as long as we need the information for the purposes for which we collect and use the information, and we are not legally obligated to continue to retain it. For example we will store order information for as long as required by the Accounting Act in relation to VAT and accounting. This includes your name, email address, and billing and shipping address.

We will also store comments and reviews if you wish to add them.

Which employees have access
Employees have access to the information that you provide to us. For example, administrators as well as webshop managers have access to:

  • Information such as what was purchased, when it was purchased, and where to ship it
  • Information such as your name, email address, and billing and shipping information.
Our employees have access to this information in order to fulfill orders, handle refunds and support you.

Information we share with others
We share information with third-party companies that help us process our payments from you. i accept payments via PayPal. When making payments, some of your data will be shared with PayPal, including information necessary to complete or support the payment, such as the total purchase amount and billing information.

Please see PayPal Personal Data Policy for more information.

Your rights
You can have the personal data we have about you handed over at any time. You can have the information delivered in an accessible data format.

You can have the data we have about you changed at any time if it is either incomplete, incorrect or out of date.

You can also have the data we have about you deleted at any time. However, you should be aware that we may be subject to applicable national or international legislation regarding the collection and storage of personal data, including – but not necessarily limited to – information about product purchases in our webshop.

In certain cases, you may also have the right to have your personal data transferred to another business partner if it is based on your consent or on the fulfillment of a contract.

You have the right - at any time - to object to your personal data being used for marketing purposes. If you do so, Ærø Whisky may no longer use your personal data for this purpose.

Safety
Though Ærø Whisky cannot guarantee that unauthorized access to your personal data will never happen, we can assure you that we attach great importance to the security of your personal data and that we use modern technology and internal procedures to prevent unauthorized access to your

This website uses the Privacy Suite for WordPress from Complianz to collect and record browser and device-based consent. In connection with this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. You can find more information in Compliance Privacy Statement

Contact details
If you wish to be given the personal data we have about you, or you want your data changed, deleted or transferred, you must contact our personal data controller at email: mail@aeroewhisky.com or at our postal address which you will find below.

Business Information:
Ærø Whisky A/S
The square 5
5970 Ærøskøbing
Tel. +45 5196 8061
Email: mail@aeroewhisky.com
CVR/SE no.: 35230882

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